RETURN POLICY

Last updated October 28, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

SHIPPING

All items in stock will be shipped in 2 business days. Inside UK, it should arrive in couple of days after it has been shipped.

RETURNS

All returns must be postmarked within fourteen (14) days of receiving the product. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@echelle.co to obtain a Return Merchandise Authorization (RMA) number.   

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: 

     ●     Bodysuits   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note     

     ●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

support@echelle.co